FAQ

How do I create an account?

To create an account, simply go to “Create an account” on the top right side of our site and follow the steps that will guide you to the registration. You can edit or view your information anytime by clicking on “My Account”. Please note that your information will never be shared with any third party.

 

How do I add items to my cart?

To add items to your cart, you simply go to the item you want and click “add to cart”, you can see what you add anytime by clicking “view cart”, they will permanently stay on your browser and they will not be bought until you go through the checkout process.

 

Order Process:

Can I change my delivery address?

-Shipping information can only be modified before the order has begun processing (usually 1-2 business days after purchase day). After this period we will be unable to make any modifications to your order.

-Once the merchandise is shipped, it is difficult for us to re-arrange delivery. Please make sure to type the right address at the time of check out to avoid shipping costs and other additional fees. 

 

Can I have my order delivered to another address than my billing address?

Yes, you can; just simply select a separate delivery address at check-out.

 

What is my shipping cost?

-We offer Free Standard Shipping on orders over $100 for US only! Your shipping costs will be automatically calculated as you add items to the shopping cart.

-We also ship Worldwide!

-Please note: payment and address information should be received and approved prior to shipping process. Also, Free Shipping applies only to merchandise. Taxes and Gift Cards do not count toward the Free Shipping total.

 

How do I know if my order has been shipped or on its way?

Once you place your order, you will receive a confirmation email with your order summary and once the order has been shipped, you will receive another email with the tracking information.

 

Guest Orders:

Most orders take within 1-3 business days to process till they are finally shipped. We do not ship on Saturdays, Sundays or Holidays. While we do all we can to ensure your order is delivered on time, Midnight City Boutique will not be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

 

How do I change or cancel my order?

-Once your order has been processed, we will be unable to modify the contents of your order. If you need to make any changes to your order, please contact Customer Service immediately after making your purchase. 

-Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. 

-Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

 

Issues with my orders?

If you are experiencing any issues with your order, please contact Customer Service as soon as possible. We will be more than happy to help you!.

 

 What is the return policy?

-We are happy to accept returns within 10 calendar days from day of purchase. 

-We can only issue you a refund as the form of Store Credit/Gift Card for use on your future purchases.

-Final Sale items will not be accepted and cannot be refunded or exchanged.

-Accessories items will be exchanged but not returned.

 

Return Items to:

Address: 148 Southeast 1st ave, Miami, Florida 33130.

 

What are my payment choices?

-We currently accept Visa, MasterCard, American Express and Discover Credit Cards.

-For faster checkout we offer Apple Pay, Amazon Pay and Shop Pay.

 

Please contact us for any questions or concerns:

Business Hours: Monday-Friday (10:00 am- 8:00 pm ET)

Email: info@midnightcityboutique.com

Phone Number: (305) 908-3663